In preparation for my return flights to Albania last week, I decided to check to be sure there weren't any "unexpected changes" in the flight schedule.
YIKES....!
I was booked on an Alaska Airlines flight that no longer existed from Abq to San Francisco. Well, it had an additional stop in Lax, which would put me in San Francisco airport 10 minutes after time my Turkish airlines flight was leaving. After 5 hours, 5 calls to Turkish airlines, and 4 calls to Alaska airlines, a customer service rep for Turkish airlines told me the following:
"have a friend of yours in LA go to the Turkish airlines office there and they can get the problem resolved quickly." My response..."WHAT...??? I don't have any friends in LA!"
After telling this rep, "if I was your mother....what would you tell her to do?"
Then...he provided an email address to the SFO for Turkish airlines. A very nice young man, with real customer service skills, got me booked on a different route, still 'exit row' seating which I had paid for initially, and very short layovers, in like 15 minutes...!!! (why did it take me 5 hours to get that email...? unknown)
I am back in Albania...so very thankful that 2 days before I was to travel...I checked my flights, again! ✈
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